Bilingual Customer Service - Donor Support Technician [11/1/2025]
Company: CSL Plasma
Location: Lafayette
Posted on: November 1, 2025
|
|
|
Job Description:
Responsibilities: • Responsible for preparing the donor, donor
area and equipment for the pheresis process. • Prepares the
autopheresis machine for the pheresis process. • Monitors the donor
and the pheresis process, responds to specific alarms or signals
that may occur during the process. • Disconnects the donor when the
process is complete. • Maintains alertness and awareness to any
reaction donor may have during or after the pheresis process and
notifies appropriate staff. • Uses Personal Digital Assistant (PDA)
to record incidents that occur during the pheresis process, such as
machine alerts and alarms, volume variances and donor adverse
events. • Uses PDA to link equipment and soft goods used in the
pheresis process to the appropriate donor. • Alerts Group Leader or
Supervisor of donor flow issues. • Ensures the accurate recording
of donor data in the electronic donor information management system
as outlined in the Standard Operating Procedures (SOPs). •
Understands the policies and procedures associated with hyper
immune programs at the center if applicable. • Maintains clean
efficient work environment, and ensures sufficient operating
supplies and forms are available as needed. Follows all Health
Safety & Environmental (HSE) and Occupational Safety and Health
Administration (OSHA) policies and procedures. Promotes safety in
all actions. • Maintains confidentiality of all personnel, donor
and center information. • May be cross-trained in other areas to
meet the needs of the business. • Bilingual skills may be required,
at the discretion of the organization, to meet the needs of the
business. • Perform job-related duties as assigned. Qualifications:
• High school diploma or equivalent required • Minimum of three (3)
months' work experience, preferably in medical or health provider
environment or equivalent combination of education and experience •
Must be able to perform basic math calculations Different
qualifications or responsibilities may apply based on local legal
and/or educational requirements. Refer to local job documentation
where applicable. Our Benefits For more information on CSL Plasma
benefits visit About CSL Plasma CSL Plasma operates one of the
world's largest and most sophisticated plasma collection networks,
with over 350 plasma collection centers in the U.S., Europe and
China. Headquartered in Boca Raton, Florida, CSL Plasma is a
subsidiary of CSL Behring, a global biotherapeutics business and a
member of CSL. Plasma collected at CSL Plasma facilities is used by
CSL Behring for the sole purpose of manufacturing lifesaving
plasma-derived therapies for people in more than 100 countries. The
parent company, CSL, headquartered in Melbourne, Australia, employs
32,000 people. We want CSL to reflect the world around us At CSL,
Inclusion and Belonging is at the core of our mission and who we
are. It fuels our innovation day in and day out. By celebrating our
differences and creating a culture of curiosity and empathy, we are
able to better understand and connect with our patients and donors,
foster strong relationships with our stakeholders, and sustain a
diverse workforce that will move our company and industry into the
future. Learn more Inclusion and Belonging CSL. Do work that
matters at CSL Plasma!
Keywords: CSL Plasma, Lafayette , Bilingual Customer Service - Donor Support Technician [11/1/2025], Science, Research & Development , Lafayette, Indiana
