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Full-Time 6a-2p Mon-Fri Member Services Representative

Company: Planet Fitness
Location: Lafayette
Posted on: August 17, 2019

Job Description:

Job Summary The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
      • Facilitate needed updates to members accounts.
      • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
      • Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements
        • Customer service background preferred.
        • Basic computer proficiency.
        • A passion for fitness and health.
        • Upbeat and positive attitude!
        • Punctuality and reliability is a must.
        • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.
        • Strong listener with the ability to empathize and problem solve.
        • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
        • High School diploma/GED equivalent required.
        • Must be 18 years of age or older. Physical Demands
          • Continual standing and walking during shift.
          • Continual talking in person or on the phone during shift.
          • Must be able to occassionally lift up to 50 lbs.
          • Will occasionally encounter toxic chemicals during shift.

Keywords: Planet Fitness, Lafayette , Full-Time 6a-2p Mon-Fri Member Services Representative, Sales , Lafayette, Indiana

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