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Full-Time 6a-2p Mon-Fri Member Services Representative

Company: Planet Fitness
Location: Lafayette
Posted on: August 15, 2019

Job Description:

Job Summary

The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities


  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:



    • Answer phones in a friendly manner and assist callers with a variety of questions.

    • Check members into the system.

    • New member sign-up.

    • Take prospective members on tours.








      • Facilitate needed updates to members accounts.

      • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

      • Assist in maintaining the neatness and cleanliness of the club.

        Qualifications/Requirements

        • Customer service background preferred.

        • Basic computer proficiency.

        • A passion for fitness and health.

        • Upbeat and positive attitude!

        • Punctuality and reliability is a must.

        • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members expectations.

        • Strong listener with the ability to empathize and problem solve.

        • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

        • High School diploma/GED equivalent required.

        • Must be 18 years of age or older.

          Physical Demands

          • Continual standing and walking during shift.

          • Continual talking in person or on the phone during shift.

          • Must be able to occassionally lift up to 50 lbs.

          • Will occasionally encounter toxic chemicals during shift.


Keywords: Planet Fitness, Lafayette , Full-Time 6a-2p Mon-Fri Member Services Representative, Sales , Lafayette, Indiana

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