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Customer Service Representative

Company: Wabash National
Location: Lafayette
Posted on: July 13, 2019

Job Description:

Wabash National is more than a place to work. It is a place to contribute your talents, taking pride in being part of a team that moves diverse industries forward through innovative solutions. Each associate is a valued team member, empowered to carry forward the legacy of innovation that jumpstarted the company over 25 years ago. If you are applying for a position with certain of Wabash National Corporation's subsidiaries, Walker Stainless Equipment LLC, or Brenner Tank, LLC, with locations in Wisconsin and Oregon. Please know that these companies are equal opportunity/affirmative action employers. You can learn more about your rights by viewing the federal "EEO is the Law" poster at ***************************************************************** If you are passionate about making a difference and being part of a team that is shaping the future, take a closer look at Wabash National. We look for strong, stand-out recruits with the desire to elevate our organization and make it the best it can be for our associates, our customers and our community. Position Description: Customer Service Representatives (CSR) have the responsibility for overseeing and facilitating sales support activity of assigned accounts, acting as a resource to Dealers, WNTC Branches, Factory Direct Sales Representatives and Regional Sales Directors, and address daily issues and questions to ensure Wabash National customers are completely satisfied with the product and service they receive. This includes working with the salesperson and customer to develop an understanding of the customer s trailer applications while ensuring the trailer specifications will meet customer requirements and accurate delivery of a finished product to a customer. This role is critical in establishing and maintaining positive relationships with Wabash National customers creating a high degree of customer satisfaction and to promote company profitability. Essential Duties and Responsibilities: * Communicates with customers and gathers/documents customer, competitor and opportunity information to improve decision-making, forecasting and organizational processes * Assists internal and external customers with product specifications, quotes, orders, change orders, customer supplied materials and delivery of finished goods * Utilizes strategies in negotiating and securing orders as well as obtaining the proper documentation and approvals to comply with firm order management * Facilitates customer visits to WNC including factory tours, meeting accomodations, agendas, pilot reviews, etc * Performs other job-related duties as assigned Education Requirements: Bachelors Degree in Business Administration, Marketing, Engineering, or Sales Knowledge, Training, Skills and/or Experience: * Minimum of 5 years customer service experience * Must have excellent skills in Microsoft Office Suite Products * Working knowledge of SAP required * Excellent organizational skills with a strong ability to multi-task in a fast paced environment * Must be detail-oriented * Maintains high levels of integrity and confidentiality in the handling of all information and possess professionalism in dealing with all levels within the organization. * Be a people and task-oriented individual with a mature and polished demeanor * Must be able to take direction from several sources and prioritize accordingly while working under tight deadlines Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Wabash National is a tobacco free environment. If you need any assistance seeking a job opportunity at Wabash National Corporation or any of its affiliates, or if you need reasonable accommodation with the application process, please email **************************.

Keywords: Wabash National, Lafayette , Customer Service Representative, Sales , Lafayette, Indiana

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