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Manufacturing Customer Service Rep

Company: Pro Resources Professional
Location: Lafayette
Posted on: May 13, 2022

Job Description:

Job Description We are hiring a Customer Service Representative with a background or education in supply chain/logistics. This is a DIRECT HIRE opportunity with a local manufacturing company in Lafayette. Ideal candidates will have 2 years of planning and/or scheduling experience, but would consider recent college grads looking for a stepping stone into their supply chain career. You will have the opportunity to work with an amazing leadership team at a leading automotive supplier Apply today to be considered for this exciting role in manufacturing/supply chain/logistics Responsibilities: Provides post-sale support services to customers, including release of orders and changes to establish delivery based on material and capacity availability. Ensure that customer packaging requirements are met relative to quantities and type of container. Analyze customer demand in SAP to assist with forecasting and production planning. Reconcile all SAP exception messages/reports to ensure accurate customer schedules. Perform root cause analysis for customer delivery issues related to investigations of customer schedules relative to shipping discrepancies, customer debits, past due orders, cancellations and increases, and short lead time. Develop, implement and communicate long term corrective actions. Provide ship dates, related information and coordinate schedule changes from customer and production. Track customer delivery performance. Qualifications: Associate's Degree required, Bachelor's Degree highly desired. Minimum of 2 years of planning/scheduling experience in a manufacturing environment Excellent communications skills, both verbal, written, and electronic, with customers and all levels of plant management. SAP experience preferred along with advanced Microsoft Excel skills. Proficiency in interpreting and managing supply chain data. Team player with ability to manage multiple tasks in a fast paced environment. Company Description Locally-owned since 1986, Pro Resources is an employment services firm specializing in short-term and long-term staffing, direct hire, recruiting and consulting. We find the qualified workers you need in the light industrial, and professional/clerical fields. Innovative human resources solutions are our strength. At Pro Resources, we are more than just a staffing firm. We will help you upgrade your entire human resources strategy, from recruiting to training to worksite environment. We look forward to helping you find the right people and provide a custom fit for your staffing needs.

Keywords: Pro Resources Professional, Lafayette , Manufacturing Customer Service Rep, Sales , Lafayette, Indiana

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