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Inside Sales Representative

Company: Arconic
Location: Lafayette
Posted on: May 15, 2020

Job Description:

Description Arconic Corporation (NYSE: ARNC) is seeking an Inside Sales Representatives at our Lafayette location. The successful Inside Sales Representative will be the advocate of the customer, inspire collaboration across teams, and have creative problem-solving skills. Arconic is a company that promotes and develops from within, with worldwide opportunities. If you are interested in a career with our sales team, we encourage you to apply. Aluminum Extrusions (AEX) serves the global aerospace and automotive markets with the most specialized engineering, highest quality, and the greatest breadth and depth of forgings and extrusions. Our vertically integrated capabilities and deep materials science expertise in aluminum and titanium structural casting is taking the industry to new heights. This BU is also home to our suite of direct and hybrid additive offerings. Position Description:The primary purpose of this role is to manage the execution of our customer connections. Acting as a customer advocate and supporting vital communication and problem solving between all stakeholders, customer, plant, quality, supply chain and finance. Essential Functions: Manage day-to-day activities and execution of our customer connection - follow established contract review procedures and provide accurate quoting, order entry, status, shipments, returns, credits, and customer portals; being proactive when interacting with customers and resolving potential issues; asking for orders; thanking the customer for their business. Meeting/exceeding order entry, quote and status response time objectives. Support Quote Team;Understand AFE strategic initiatives and influence customer behavior - NPS scores, gain market share, competitive pricing and market intelligence. Provide objective feedback to commercial and marketing teams;Act as a customer advocate - present data and make recommendations as to course of action to business leaders and act within defined decision-making authority to drive Ease Of Doing Business with AFE. Ability to reach across departmental boundaries to satisfy customer inquiries. The Inside Sales Representative is accountable to manage issues outside the traditional bounds of responsibility when required to satisfy a customer or business objective;Turn Quotes into Orders (Capture Business) - substantial focus on capturing business with our customers; if not obtained, what was the competitive situation and why business wasn't captured by Arconic. Specific weekly and monthly targets must be achieved. Provide feedback to commercial and marketing teams;Post Order Management - manage unadjusted items, process claims and negotiate settlements. Meet unadjusted items objectives;Drive AFE strategic initiatives and influence customer behavior - NPS scores, gain market share, competitive pricing and market intelligence;Ability to work in tactical administrative team environment from focused problem solving to customer relations;Ability to work in tactical administrative team environment from focused problem solving to customer care and support throughout any given day - admin activities to problems solving/decision making (both ends of the spectrum);Serve as the liaison, the glue and the driver of issue resolution between the customer, plant, quality, supply chain and finance to pull together all necessary resources to resolve any issue;Provide support and anchor with Account Managers, Sales Directors and Marketing Managers to negotiate competitive pricing, quality, delivery and lead-time with customers. Essential Knowledge, Skills & Abilities: Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction;Service Orientation - Actively looking for ways to help people;Data base user interface and query software - Customer service knowledge generation software;Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times; Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems;Persuasion - Persuading others to change their minds or behavior;Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making;Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do; Time Management - Managing one's own time and the time of others;Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem;Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense;Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events);Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations). Compliance with the Equal Employment Opportunity and Affirmative Action Laws and RegulationsArconic reaffirms its policy to provide equal employment opportunity in recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company-sponsored training, access to facilities, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs, recalls or termination of employment to all employees without discrimination because of race, color, religion, national origin, disability, sexual orientation, gender identity / expression, veteran status, genetic information, sex or age (within statutory limits).We live our Values and measure our success by the success of our customers, shareholders, communities and people. Arconic's success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success. We have zero tolerance for discrimination, intimidation or harassment of any kind. Qualifications Basic Qualifications: High School Diploma or GED from an accredited institution;Minimum of 3 years' experience in a sales/customer service environment; Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position;This position is subject to the International Traffic in Arms Regulations (ITAR) which requires U.S. person status. ITAR defines U.S> person as an U.S. Citizen, U.S> Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. Preferred Qualifications: Associates or Bachelor's Degree in Marketing, Economics, Supply Chain, Business, Communication from an accredited institution;Experience using MS Excel, Word, PowerPoint;Experience with Oracle or other MRP system;Experience managing accounts and working with clients/customers;Experience in heavy manufacturing and/or distribution environment.

Keywords: Arconic, Lafayette , Inside Sales Representative, Sales , Lafayette, Indiana

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