IT Support Services Analyst

Company: SNI Technology
Location: Lafayette
Posted on: March 17, 2023

Job Description:

SNI Technology's top client located in Lafayette, IN is seeking to hire a talented IT Support Services Analyst for an exciting 12-month, contract opportunity! Please note this is 40 hours, 5 days per week onsite position working in the Lafayette, IN office.

IT Support Services Analyst

As a/an IT Support Services Analyst, you will be responsible for the on-site IT support of our Lafayette, IN office. Providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role.

DUTIES & RESPONSIBILITIES (% of Time)
Address internal employees' IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)
Install, monitor and maintain user workstations, operating systems and applications. (25%)
Suggest and implement Helpdesk/IT support process improvements. (10%)
Assure compliance with internal controls related to particular IT functions. (5%)
Write knowledgebase articles of solutions and "how to" information for users and IT technicians. (5%)
Administer and maintain network security access. (5%)
DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:
Preferred -Bachelor's degree in related field
Preferred - Microsoft Certification
Preferred - Cisco Network Certification
Preferred - ITIL Certification
4yrs - Demonstrable Windows operating system and MS Office expertise
4yrs - Microsoft Active Directory environments and in applying application security therewith
4yrs - Support of basic network infrastructure including LANs, WANs and WiFi.
4yrs - Microsoft Server support
4yrs - Managing medium to large projects from planning to fulfillment.
Self-Management - Display a high level of initiative, effort and commitment towards completing assignments in a timely manner.
Teamwork - Build and sustain cooperative working relationships.
Attention to Detail - Achieve thoroughness and accuracy when accomplishing a task.
Self-Management - Manage multiple projects and competing priorities.
Problem Solving - Identify options for solving a problem and evaluate the strengths and weaknesses.
Speaking - Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Writing - Write in a clear, concise, and organized manner for the intended audience.
Customer Focus - Quickly and effectively, solve customer problems.
WORK STATUS & LOCATION
This full-time, exempt position is located in Lafayette, IN. This position requires onsite work in the Lafayette office 5 days per week. Please note this is not a remote position. Relocation is not available for this position.

COMPENSATION & BENEFITS
The compensation for this position is in the range of $30 to $36 per hour during the 12-month contract duration of the assignment. Please note your actual pay rate will be determined based upon your skills, knowledge and abilities including work experience - talk with your recruiter to learn more

Keywords: SNI Technology, Lafayette , IT Support Services Analyst, Professions , Lafayette, Indiana