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IT Support Services Analyst

Company: SNI Technology
Location: Lafayette
Posted on: March 17, 2023

Job Description:

SNI Technology's top client located in Lafayette, IN is seeking to hire a talented IT Support Services Analyst for an exciting 12-month, contract opportunity! Please note this is 40 hours, 5 days per week onsite position working in the Lafayette, IN office.

IT Support Services Analyst

As a/an IT Support Services Analyst, you will be responsible for the on-site IT support of our Lafayette, IN office. Providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role.

Address internal employees' IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)
Install, monitor and maintain user workstations, operating systems and applications. (25%)
Suggest and implement Helpdesk/IT support process improvements. (10%)
Assure compliance with internal controls related to particular IT functions. (5%)
Write knowledgebase articles of solutions and "how to" information for users and IT technicians. (5%)
Administer and maintain network security access. (5%)
If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:
Preferred -Bachelor's degree in related field
Preferred - Microsoft Certification
Preferred - Cisco Network Certification
Preferred - ITIL Certification
4yrs - Demonstrable Windows operating system and MS Office expertise
4yrs - Microsoft Active Directory environments and in applying application security therewith
4yrs - Support of basic network infrastructure including LANs, WANs and WiFi.
4yrs - Microsoft Server support
4yrs - Managing medium to large projects from planning to fulfillment.
Self-Management - Display a high level of initiative, effort and commitment towards completing assignments in a timely manner.
Teamwork - Build and sustain cooperative working relationships.
Attention to Detail - Achieve thoroughness and accuracy when accomplishing a task.
Self-Management - Manage multiple projects and competing priorities.
Problem Solving - Identify options for solving a problem and evaluate the strengths and weaknesses.
Speaking - Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Writing - Write in a clear, concise, and organized manner for the intended audience.
Customer Focus - Quickly and effectively, solve customer problems.
This full-time, exempt position is located in Lafayette, IN. This position requires onsite work in the Lafayette office 5 days per week. Please note this is not a remote position. Relocation is not available for this position.

The compensation for this position is in the range of $30 to $36 per hour during the 12-month contract duration of the assignment. Please note your actual pay rate will be determined based upon your skills, knowledge and abilities including work experience - talk with your recruiter to learn more

Keywords: SNI Technology, Lafayette , IT Support Services Analyst, Professions , Lafayette, Indiana

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