IT Support Services Analyst
Company: SNI Technology
Location: Lafayette
Posted on: March 17, 2023
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Job Description:
SNI Technology's top client located in Lafayette, IN is seeking
to hire a talented IT Support Services Analyst for an exciting
12-month, contract opportunity! Please note this is 40 hours, 5
days per week onsite position working in the Lafayette, IN
office.
IT Support Services Analyst
As a/an IT Support Services Analyst, you will be responsible for
the on-site IT support of our Lafayette, IN office. Providing Level
1 & 2 support of IT issues with user applications, systems and
network devices is the primary focus of this role.
DUTIES & RESPONSIBILITIES (% of Time)
Address internal employees' IT related issues and requests, follow
up with employees on open incidents and requests and document
support efforts in the service desk systems. (50%)
Install, monitor and maintain user workstations, operating systems
and applications. (25%)
Suggest and implement Helpdesk/IT support process improvements.
(10%)
Assure compliance with internal controls related to particular IT
functions. (5%)
Write knowledgebase articles of solutions and "how to" information
for users and IT technicians. (5%)
Administer and maintain network security access. (5%)
DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you've got what it takes.
Perhaps some of the following would be helpful too:
Preferred -Bachelor's degree in related field
Preferred - Microsoft Certification
Preferred - Cisco Network Certification
Preferred - ITIL Certification
4yrs - Demonstrable Windows operating system and MS Office
expertise
4yrs - Microsoft Active Directory environments and in applying
application security therewith
4yrs - Support of basic network infrastructure including LANs, WANs
and WiFi.
4yrs - Microsoft Server support
4yrs - Managing medium to large projects from planning to
fulfillment.
Self-Management - Display a high level of initiative, effort and
commitment towards completing assignments in a timely manner.
Teamwork - Build and sustain cooperative working relationships.
Attention to Detail - Achieve thoroughness and accuracy when
accomplishing a task.
Self-Management - Manage multiple projects and competing
priorities.
Problem Solving - Identify options for solving a problem and
evaluate the strengths and weaknesses.
Speaking - Effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
organization.
Writing - Write in a clear, concise, and organized manner for the
intended audience.
Customer Focus - Quickly and effectively, solve customer
problems.
WORK STATUS & LOCATION
This full-time, exempt position is located in Lafayette, IN. This
position requires onsite work in the Lafayette office 5 days per
week. Please note this is not a remote position. Relocation is not
available for this position.
COMPENSATION & BENEFITS
The compensation for this position is in the range of $30 to $36
per hour during the 12-month contract duration of the assignment.
Please note your actual pay rate will be determined based upon your
skills, knowledge and abilities including work experience - talk
with your recruiter to learn more
Keywords: SNI Technology, Lafayette , IT Support Services Analyst, Professions , Lafayette, Indiana
Click
here to apply!
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