Service Technician
Company: McComb Window & Door Co Inc
Location: Lafayette
Posted on: July 31, 2022
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Job Description:
ABOUT THE ORGANIZATION: McComb Window & Door Co. is a
family-owned and operated business established in 1930. We are the
official distributor of Pella brand windows and doors in
Indianapolis and Central Indiana. We service all segments of the
construction industry including new home builders, remodeling &
renovation contractors, commercial general contractors & owners,
and retail/in-home sales & installation. We're always looking for
dedicated employees ready to contribute and find long-term, stable
employment.DESCRIPTION: DescriptionService Technicians inspect,
repair, or adjust Pella Windows and Doors in the field. They
diagnoses product issues, determines efficient resolution plans,
and communicate wiht customers on a daily basis. This individual
would have daily and regular use of a smartphone and iPad for
entering information into the service database system and manage
email.POSITION REQUIREMENTS: Performs and completes service jobs on
Pella products in the field Problem solves and diagnoses difficult
issues in the field Replaces glass in windows or doors; Installs
items such as window shades, blinds, muntins, screens, etc.
Provides Customers with helpful information on the care, operation
and maintenance of their Pella products Generates and updates all
service-related paperwork following a service visit so that
additional service calls can be scheduled, if necessary, and
billing or credit can be completed. Conducts any necessary follow
up service work or communication to bring resolution Performs job
site walk-thru's and completes necessary paperwork, identifies
items that need attention or correction prior to project
finalization Collects Customer payment as required Identifies and
orders parts over the phone or via fax through the SC Loads
assigned service van with all necessary parts and equipment on a
regular basis. Performs any other necessary task assigned by the
supervisor or company in support of company goals or assistance
with customer issues Meets company safety requirements by keeping
work area neat and clean, following safety precautions and wearing
required safety apparel (i.e. shoes, safety glasses, fall
protection, etc.), and reporting any safety issues to the manager
The employee must occasionally lift and/or move up to 100 pounds,
in order to move, service and install window and door products. The
employee must have a valid driver's license suitable for operating
service department vehicles.FULL TIME/PART TIME: Full-TimeEOE
STATEMENT:We are an equal employment opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, protected veteran status or any other
characteristic protected by law.PI186824125
Keywords: McComb Window & Door Co Inc, Lafayette , Service Technician, Professions , Lafayette, Indiana
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