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Registered Nurse Phone Triage

Company: Franciscan Health
Location: Lafayette
Posted on: September 12, 2019

Job Description:

Pulmonary??? Franciscan Physician Network
? ??2708 Ferry Street
????Lafayette,?IN?47904???Days??Full-Time?Associates RequiredWHAT WE NEEDRNs who love the challenge of triageWHO WE ARE LOOKING FORJust who is the RN Phone Triage?--A person who thrives in a fast-paced, busy environment.-- A person who is able to efficiently answer calls, listen and determine the best course of action --- and do it all day long.-- A person who can work through the voice mails and the--in-basket and make sure each patient touched is helped pleasantly and properly. Sound like someone you know?--Are you an Registered Nurse ready for the challenge of triage patient calls? Can you work as part of a medical support team to ensure best patient outcomes?-- Are you efficient and organized? We need your skills.WHAT YOU WILL DO

  • Work with physicians, nurses and patients to resolve questions concerning medications, health education, and medical advice within skill level and scope of practice.
  • Assist the patient by acquiring the appropriate appointment, as needed.
  • Record and maintain complete and accurate records of patient and physician communications regarding medical care according to standard medical record documentation requirements.
  • Retrieve messages from phone mail in a timely manner and respond to patient needs according to medical priority.
  • Document all incoming calls according to established department routine.
  • Follow through in a timely manner on patient requests.
  • Submit electronically/fax new prescriptions and refill prescriptions according to Physician orders.
  • Serve as a resource to clinic staff regarding medical information, patient assessment, and nursing management of illness.
  • Perform document scanning, as needed.
  • Acquire pre-certs/prior authorizations for patient needs.
  • Provide test resultsWHAT IT TAKES TO SUCCEED
    • Broad Based knowledge of general nursing practice, knowledge of acute practice based on skill level, licensure and scope of practice.
    • Professional telephone etiquette.
    • Strong organizational and analytical skills.
    • Interact with others in a calm, friendly and caring manner.
    • Active listening skills and empathy toward others.
    • Multi-task in a fast-paced environment.
    • Proficient computer skills.
    • Accurate and complete history-taking.
    • Quick and accurate assessments.
    • Accurate and complete documentation.
    • Demonstrate--self-direction in establishing priorities.
    • Demonstrate--exceptional critical thinking skills.
      WHAT WE'RE LOOKING FOR?1-3 Years ExperienceLicense(s): Registered NurseCertification(s): Basic Life Support ProgramTravel:?Never or Rarely?EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.?Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.NURSING SERVICES?????

      Company Description:

      Franciscan Health is one of the largest Catholic health care systems in the Midwest employing a work force greater than 18,000. With 14 hospitals and a number of nationally recognized Centers of Health Care Excellence, Franciscan Health takes pride in providing convenient, comprehensive care for our patients and the community we serve.-- For 140 years, Franciscan Health has stayed true to our founding mission to care for everyone who comes through our doors. Each day, throughout the halls of our hospitals, we embrace our Franciscan Tradition by walking in the footsteps of St. Francis, who left behind his worldly possessions to care for all of those in need.

Keywords: Franciscan Health, Lafayette , Registered Nurse Phone Triage, Other , Lafayette, Indiana

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