LafayetteINRecruiter
the smart solution for Lafayette jobs

Hospitality Associate

Company: Alorica
Location: Lafayette
Posted on: December 7, 2018

Job Description:

GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

JOB SUMMARY
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.

Ready to start? Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Alorica)

KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Calmly attempts to resolve and de-escalate any issues

Escalates calls to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary



WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us.

But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training

Flexible training schedules

Medical and dental benefits

Paid time off

Paid holiday and sick time

Retirement planning options (401(k))

Employee discounts through client programs


Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
So what do you say? Ready to take the next step?


JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus


Knowledge, Skills and Abilities:

Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time

Ability to use phone and computer systems

Excellent oral and written communication skills

Strong listening/comprehension skills

Ability to stay composed and objective

Conversational, patient and confident, with a positive attitude


WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off

Constant usage of phone and computer systems


Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.

DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.
You ready? Let's do this.
Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Alorica)

About Alorica:



Alorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Keywords: Alorica, Lafayette , Hospitality Associate, Other , Lafayette, Indiana

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Part-Time Delivery - Uber Eats
Description: Part-Time Delivery - Uber Eats South Bend, IN 2854 24229 Delivering with Uber is an easy way to earn money in your spare time. You sign up, deliver whenever it works for you, and get paid every week. (more...)
Company: Uber Eats
Location: South Bend
Posted on: 12/11/2018

Real Estate Associate - Entry-Level
Description: br Job DescriptionA Real Estate Associate plays an essential role in a real estate transaction. In this role, you will advocate for your clients by understanding their preferences, representing them (more...)
Company: Carpenter Realtors
Location: Indianapolis
Posted on: 12/11/2018

Policy Title Typists
Description: We are a national specialty staffing company providing highly qualified employees to niche industries. Our focus is quality and our industry-savvy Account Managers recruit the most competent and skilled (more...)
Company: Mommy Jobs Online
Location: South Bend
Posted on: 12/11/2018


Senior Middle Market Underwriter
Description: Chubb is the world's largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and (more...)
Company: Chubb
Location: Indianapolis
Posted on: 12/11/2018

Part-time Day Associate
Description: Part-time Day Associate Description A Part-time position at Crew Carwash is more than just a job, it's a great opportunity for people of all ages and backgrounds. The Part-time position is a stepping-stone (more...)
Company: Crew Carwash
Location: Indianapolis
Posted on: 12/11/2018

Virtual Recruiter
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs On Line
Location: Indianapolis
Posted on: 12/11/2018

Prevention Specialist; Full-Time; Days
Description: Overview br br Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing (more...)
Company: Chestnut Health Systems
Location: Joliet
Posted on: 12/11/2018

Mortgage Protection Insurance
Description: NATIONAL DIRECT OFFERS LICENSED LIFE INSURANCE AGENTS TOP COMPENSATION WE ARE EXPANDING OUR REGIONS NATIONWIDE AND WE ARE LOOKING FOR AGENTS AND AGENCIES WHO ARE READY TO RECEIVE A RAISE br br OUR (more...)
Company: National Direct Agents
Location: South Bend
Posted on: 12/11/2018

Mortgage Protection Insurance
Description: NATIONAL DIRECT OFFERS LICENSED LIFE INSURANCE AGENTS TOP COMPENSATION WE ARE EXPANDING OUR REGIONS NATIONWIDE AND WE ARE LOOKING FOR AGENTS AND AGENCIES WHO ARE READY TO RECEIVE A RAISE br br OUR (more...)
Company: Hiring Companies
Location: South Bend
Posted on: 12/11/2018

Catastrophe Property Claim Field Adjuster and CAT Desk Adjuster -Current and Future
Description: At American Family Insurance, we're driven by our customers and employees. That's why we provide more than just a job - we provide opportunity. Whether you're already part of our team in search of a new (more...)
Company: American Family Insurance
Location: Indianapolis
Posted on: 12/11/2018

Log In or Create An Account

Get the latest Indiana jobs by following @recnetIN on Twitter!

Lafayette RSS job feeds