Parts Associate - Indian Motorcycle of Lafayette

Company: Tom Wood
Location: Lafayette
Posted on: November 19, 2023

Job Description:

Indian Motorcycle of Lafayette, a Tom Wood company, is seeking a Parts Associate to join the team!

ABOUT TOM WOOD

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand. The Tom Wood Group is a collection of vibrant, growing businesses and we remain passionately committed to our 1,000+ team members, our loyal guests, and the communities that we serve. The Tom Wood Group Core Values of being Humbly Confident and Passionately Driven with a Sincere Desire to Help Others with Uncompromising Integrity are an essential part of who we are and how we run our businesses.

BENEFITS

As a member of the Tom Wood Group, you'll not only have a solid career foundation, but you will also receive the benefits associated with a large corporation. These benefits include paid time off, paid vacation and holidays, health, vision, dental, life, and short-term disability insurance, and company-matching 401(k). We also provide paid company training, have an employee assistance program, tuition reimbursement, and great opportunities for future advancement. Salary range and compensation are based on applicable skills and experience.

RESPONSIBILITIES

• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Ensure that all necessary shop equipment is in proper and safe working condition.
• Assist all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answer phone calls, providing price quotes and other information.
• Pull and fill orders from stock. Maintain stock inventory and notify the proper individuals about out-of-stock parts or materials that need immediate attention.
• Issue and track ordered parts and notify the proper individuals that the parts have arrived.
• Properly label all parts being used for repairs.
• Assist outside sales representatives with their orders.
• Make sure all internal requests for parts are billed on service repair order.
• Ensure that all charge sales are signed by the customer and that they receive their invoice.
• Issue credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keep orderly records of all invoices and special order parts. Set up orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Keep current on new products and product updates. QUALIFICATIONS
  • Powersports/Motorcycle experience preferred
  • 2 years of experience with Parts
  • Valid Driver License with clean record
    Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.

Keywords: Tom Wood, Lafayette , Parts Associate - Indian Motorcycle of Lafayette, Other , Lafayette, Indiana