Truss Design Specialist (Travel Required)

Company: Simpson Strong-Tie
Location: Lafayette
Posted on: November 16, 2023

Job Description:

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team. YOU
As the Building Technology Implementation & Support Specialist, you will provide ongoing post-implementation support and training of Integrated Component Software (ICS) systems. This will include assisting ICS help desk with existing customer support needs.
WHAT YOU'LL BE DOING (% of Time)
You will engage in a variety of activities optimizing the customer journey throughout a successful software conversion. This includes business strategy suggestions, software implementation services, ongoing training and customer support. This will include advising on best practices, installing, and configuring the system(s), and developing, documenting, and facilitating end-user training. (50%)
Act as a liaison between the customer and our software product and development teams by acting as a subject matter expert and bridge between all parties. You will translate end-user requirements and issues into technical requirements for our software and development teams to further enhance the system to meet the needs of our customers. You will assist internal teams in testing new features, ensuring alignment with customer needs. As enhancements are released, you will work with our customers on enhancement deployment and validation to ensure they meet our customers' requirements. (15%)
Strategize with customer stakeholders including general manager, production manager, crew leaders, sawyers, and other production workers to optimize workflow, production, and scheduling - capitalizing on efficiency and productivity throughout and post software conversion. . (15%)
Develop and maintain relationships with new, existing, internal, and external customers ensuring success by providing technical software support and training. This includes responding to phone and email customer inquiries in a helpdesk environment. Understand our customer's business requirements, needs, and pain points in order to create and implement actionable technological solutions. (10%) Coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and communicate projects as required. (10%)

DESIRED SKILLS AND EXPERIENCE
If you can do everything listed above, you've got what it takes. Perhaps some of the following would be helpful too:

• Bachelor's degree and/or Architectural Technology, Civil Engineering Technology or Engineering Design/Drafting Diploma preferred.
• 5 years' experience with design and engineering of prefabricated metal plate connected wood trusses and EWP. Understanding of wood framed construction practices, details, related building codes and design standards.
• Math: Ability to apply concepts of basic algebra, geometry and trigonometry.
• Reading Comprehension: Ability to read and interpret construction documents including architectural and structural drawings.
• Speaking: Ability to effectively present information and respond to questions from groups of managers, clients, customers, coworkers and the general public.
• Writing: Ability to write reports and business correspondence.
• Analysis/Reasoning: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Computer/Software: Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting.
• Driving record: Possess and maintain a driving record, which complies with company policy. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to stand, walk, see, talk and hear. The employee is occasionally required to sit. This role operates large equipment while standing for approximately 8-12 hours, regularly twisting and bending in a repetitive motion. While performing the duties of this job, the employee may frequently lift, carry, push and pull materials and objects weighing up to 50 pounds, and heavier weights with proper equipment. WORK ENVIRONMENT The job may risk exposure to heat and/or cold, loud noise levels, vibration, and moving mechanical parts. TRAVEL
  This position requires domestic travel approximately 35% of the time. WORK STATUS AND LOCATION This full-time, exempt position will be remote and covers the Northeast region. RELOCATION
  Relocation is available for this position. PAY
  $69400 - $90200 / year Posted pay range is based upon national average and may vary depending on geographical work location. #LI-REMOTE REWARDS AT SIMPSON STRONG-TIE We recognize and reward employees with a carefully designed and comprehensive rewards package, including competitive compensation, quarterly bonuses or commission and first-rate benefits. May exclude some positions, such as seasonal jobs.
  • Quarterly Bonuses/Commission:You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue - directly or indirectly - and should be rewarded by sharing the company profits.
  • Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more. View benefit plan details here: https://benefits.strongtie.com/. In keeping with the Company's commitment to the communities in which it does business, we are an equal opportunity employer. This means that to the fullest extent required by local law, employment decisions are based on merit and business needs and not on race, color, citizenship status, national origin, ancestry, sex, gender (which state law may define to include gender identity/expression, transgender identity, pregnancy, childbirth or related medical condition, and gender stereotyping), sexual orientation, age, religion, creed, physical or mental disability, genetic information, medical condition, covered marital status, protected veteran status, or any other basis protected by applicable law. Please note all job offers are contingent upon a successful background investigation and drug test. Simpson Strong-Tie's drug policy is based upon Federal Law, and therefore will screen applicants for amphetamines, including methamphetamines, cocaine, marijuana/THC, phencyclidine, and opiates. #NowHiring #GetHired #Hiring #HiringNow

Keywords: Simpson Strong-Tie, Lafayette , Truss Design Specialist (Travel Required), Other , Lafayette, Indiana