Software Support Engineer (Open to Remote)
Company: Simpson Manufacturing Company, Inc.
Location: Lafayette
Posted on: March 16, 2023
|
|
Job Description:
BE A MAKER At Simpson Strong-Tie, there's a common thread
connecting the people who work here: the drive to make things
better and figure out how to get it done. We call it the Maker
mindset. For over 60 years, our employees have fostered a
collaborative workplace where people are engaged in creative
thinking from the first day on the job onward. No matter what role
you're in - from production, to sales, to engineering - you'll
contribute to the growth and success of the company by having a
Maker mindset. When you think of the best a family has to offer -
support, collaboration and respect - that's what we value. When
there's a win, we'll cheer you on. When there's a snag, coworkers
step in to help you out. Working on solutions together is just the
way we do things here, and that creates an atmosphere that often
feels like home. You'll work alongside talented, passionate,
dedicated, humble and genuinely kind people who are all
contributing to our shared mission: to provide solutions that help
people design and build safer, stronger structures. It's this
mission and our strong people-focused values that have made Simpson
Strong-Tie a unique place to work - a place where you can connect,
create and build your career. We invite you to learn more about our
culture and why our employees are our most loyal customers. YOU You
want to be an important member of a strong team of other makers who
take pride in their work and support each other. As a Software
Support Engineer you will be responsible for software support of
applications created by Simpson Strong-Tie. This includes support
for configuration, documentation, installation, upgrades and
troubleshooting across a wide array of software applications.
That's year one. If career growth is important to you, we not only
know how to help you with that, it's what we love to do:
https://youtu.be/PUqzuWryYcU. WHAT YOU'LL BE DOING (% of Time)
Support customers by providing technical expertise over the phone
and through email inquiries. Defuse complicated or frustrating
customer situations, maintaining a positive and solutions-oriented
demeanor. Research and provide resolution of complex issues.
Troubleshoot reported issues with host environments for network,
performance and configuration settings that are out of line with
software requirements. Review technical error logs to facilitate
resolutions to errors in code or data (TSQL, C#VB.net, etc.).
Ability to evaluate, troubleshoot, and follow-up on customer issues
as well as replicate and document for further escalation utilizing
knowledge of application. Utilize customer management tools
diligently to track customer interactions and assist in the
development of happy customers. Escalate deep issues to the
Development Team. Deliver feedback to Product Management via
product management software and by participation in collaborative
meetings. (60%) Assist in installing new environments of on-premise
instances of software applications as well as upgrades for internal
and external customers. (10%) Assist in quality assurance
activities to verify reliability, functionality, and performance of
software releases. (10%) Assist in translating expert knowledge of
the software into usable content for the different public facing
help channels used to support our customers. (10%) Maintain
thorough knowledge of Simpson Strong-Tie Builder and LBM software
products, features and releases by participating in trainings, team
meetings and reviewing videos and other documentation. (10%)
DESIRED SKILLS AND EXPERIENCE If you can do everything listed
above, you've got what it takes. Perhaps some of the following
would be helpful too: * Bachelor's Degree in a related field
required, preferably in IT, computer science, engineering or
another technology-focused field, or equivalent experience. * 3
years developing software and/or technical solutions * 2 years'
experience in construction industry, building material or related
field. * 2 years' experience using Autodesk Revit and/or ACA
preferred. * 2 years' experience estimating building materials for
residential projects preferred. * Experience with production home
builders and options management preferred. * Experience working
with LBM estimating and back-office software such as Planswift,
BisTrack, Sage, Spruce, Quickbooks preferred. * Communication:
Ability to write in a clear, concise, organized, and convincing
manner for the intended audience. Ability to effectively present
information to groups of managers, team members and customers. *
Problem Solving: Ability to identify the information needed to
solve problems effectively. * Composure: Ability to stay calm and
in control in tense or frustrating situations. * Customer Focus:
Ability to cultivate relationships that secure commitment and trust
with external and internal customer needs. * Time Management:
Ability to organize and plan the division of one's own time between
specific activities. * Action Oriented: Ability to willingly take
practical action to deal with a problem or situation in a timely
manner. * Organization: Ability to arrange resources to get things
done; can orchestrate multiple activities at once to accomplish a
goal; uses resources effectively and efficiently; arranges
information and files in a useful manner. * Presentation Skills:
Ability to deliver effective and engaging presentations of
technical content to our customers to help them better understand
the subject matter at hand. * Fundamental understanding of computer
operating systems and their environments. * Fundamental
understanding of database systems (Microsoft SQL, Firebird, MySQL,
SQLite, etc) * Fundamental understanding of object-oriented
programming languages such as C#, VB.net, etc. TRAVEL REQUIRED This
job requires 0% domestic travel. WORK STATUS & LOCATION This
full-time, exempt position is located in Lafayette, IN or open to
remote. Posted pay range is based upon national average and may
vary depending on geographical work location. RELOCATION Relocation
is not available for this position. Pay $63800 - $90200 / year
REWARDS AT SIMPSON STRONG-TIE We recognize and reward employees
with a carefully designed and comprehensive rewards package,
including competitive compensation, quarterly bonuses or commission
and first-rate benefits. May exclude some positions, such as
seasonal jobs. * Quarterly Bonuses/Commission: You will be eligible
for either a bonus or commission, paid on a quarterly basis. We
believe all employees affect customers, sales and revenue -
directly or indirectly - and should be rewarded by sharing the
company profits. * Benefits: We provide a wide range of benefits
for eligible full-time employees including: medical, dental,
vision, retirement contributions, employee stock purchase and bonus
plans, pay for holidays, vacation, sick days, funerals and jury
duty, years of service awards, employee discounts, employee
referral bonuses, charitable contribution matching, education
reimbursement and more. In keeping with the Company's commitment to
the communities in which it does business, we are an equal
opportunity employer. This means that to the fullest extent
required by local law, employment decisions are based on merit and
business needs and not on race, color, citizenship status, national
origin, ancestry, sex, gender (which state law may define to
include gender identity/expression, transgender identity,
pregnancy, childbirth or related medical condition, and gender
stereotyping), sexual orientation, age, religion, creed, physical
or mental disability, genetic information, medical condition,
covered marital status, protected veteran status, or any other
basis protected by applicable law. Please note all job offers are
contingent upon a successful background investigation and drug
test. Simpson Strong-Tie's drug policy is based upon Federal Law,
and therefore will screen applicants for amphetamines, including
methamphetamines, cocaine, marijuana/THC, phencyclidine, and
opiates. #NowHiring #GetHired #Hiring #HiringNow
Keywords: Simpson Manufacturing Company, Inc., Lafayette , Software Support Engineer (Open to Remote), Other , Lafayette, Indiana
Click
here to apply!
|