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Service Writer

Company: Whiteford Kenworth - Lafayette
Location: Lafayette
Posted on: June 6, 2021

Job Description:

Since 1929 Whiteford Kenworth has been helping customers find solutions to all their transportation needs. Whether it's Sales, Service, Body Shop, Parts or Leasing the team at Whiteford Kenworth is committed to our customer’s satisfaction. If you’re interested in joining us, take a look at our openings and apply today! 

Benefits and Compensation

* Competitive Wage * Medical, Dental, Life Insurance, 401K with Employer Match * Paid Time Off Program * Uniforms Responsibilities* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service * Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer * Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled * Ensure the daily inventory of technicians' time is consistently sold to service customers * Distribute work between technicians efficiently * Answer technical questions about vehicle problems, warranties, services, and repairs * Maintain Customer Success Index at or above company standards * Assist in diagnosing vehicle problems; order parts and tools as necessary * Oversee administration of warranty claims as well as training and supervising of service department * Reinforces company policies and adheres to company standards * Encourages compliance with applicable laws and regulations * Maintain good working relationship with factory(s) and foster positive employee relations Qualifications

* Organized and friendly personality * Demonstrated ability to manage others * Time management skills * Fantastic communication skills with your customers * Professional, well-groomed personal appearance * Consistent record of service and sales success * Strong record of positive customer satisfaction results * Team oriented and self-motivated * Able to work with little supervision * Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Whiteford Kenworth - Lafayette, Lafayette , Service Writer, Other , Lafayette, Indiana

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