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Scheduling Rep

Company: Franciscan Health
Location: Lafayette
Posted on: December 4, 2019

Job Description:

Scheduling Rep Patient Scheduling Franciscan Alliance 1415 Salem St. Lafayette, IN 47904 Monday thru Friday 8:30am-5pm Full-Time; 40 hrs/wk High School Diploma/ GED Required WHAT WE NEED A person who loves the challenge of making people smile WHO WE ARE LOOKING FOR When our patients contacted our scheduling representative's, they need hear a competent professional with a warm personality. The kind of person who can find the answers to their questions, handle their scheduling pleasantly and efficiently, and with a sincere goodbye. It's not the job for everyone - but it might be just the right job for you. Do you have accurate follow through? Have you been told that you give excellent customer service? Can you work well with a team to find answers and keep things moving forward? Do you value working in a faith-filled environment? If so - keep reading because we're looking for the best Scheduling Representatives in the area and we want you. WHAT YOU WILL DO - Obtain notification of test or procedure to schedule. - Work with Physician, Physician office staff, and hospital staff in obtaining and supplying information relative to the test or service to be rendered. - Contact patient and/or Physician for all necessary demographic, medical, and financial information. - Update scheduling system with test or procedure information. - Obtain financial verification and pre-certification as required for patient visits. - Document financial and pre-certification information according to defined processes. - Refer patients to the Financial Counselor to finalize payment for services. - Enter all required information to send billing electronically. WHAT IT TAKES TO SUCCEED - Strong customer service skills. - Proficient computer skills. - Professional telephone etiquette. - Ability to interact with others in a calm, friendly and caring manner - Active listening skills and empathy toward others - High attention to detail. - Strong organizational and analytical skills. - Ability to follow well-defined instructions and comply with regulations, standards and procedures. - Ability to multi-task in a fast-paced environment. - Ability to maintain confidentiality of sensitive information. WHAT WE'RE LOOKING FOR 1-3 Years Experience Travel: Never or Rarely EQUAL OPPORTUNITY EMPLOYER It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. ADMINISTRATIVE/CLERICAL

Keywords: Franciscan Health, Lafayette , Scheduling Rep, Other , Lafayette, Indiana

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