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Technical Support Representative

Company: Alorica
Location: Lafayette
Posted on: February 7, 2019

Job Description:

GET TO KNOW ALORICA At Employer, we only do one thing make lives better, one interaction at a time.
We re a global leader in customer service and experience, serving the world s biggest brands with tens of thousands of employees in hundreds of locations around the globe.
JOB SUMMARY Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service.
You re literally the voice of the brand, and a strong relationship between our clients and their customers starts with you.
So only the awesome need apply. Ready to start?
Chat with us to begin the process now: (https://olivia.recruiting.ai/co/Employer)
KEY JOB RESPONSIBILITIES
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary

WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences.
But as Employer employees, giving back matters just as much that s why we re so proud of Making Lives Better with Employer, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.
Simply put, we want to make lives better one interaction at a time.
And to do that, we need the very best people to join us.
But please, allow us to entice you further!
As an Employer employee, you may receive:
Paid training Flexible training schedules
Medical and dental benefits Paid time off
Paid holiday and sick time Retirement planning options (401(k))
Employee discounts through client programs

Working at Employer means potentially having the freedom to explore all kinds of career options from customer service, training, and tech support, to management, recruiting and more.
Employer offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed because when you re at your best, that s when we re at our best.
So what do you say? Ready to take the next step?
JOB REQUIREMENTS Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus Phone-related customer service a major plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude

WORKING CONDITIONS
Work Environment A climate controlled, contact center environment filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
Physical Demands
Constant sedentary work. You ll typically be sitting for most of the time, so be sure get up and stretch once in a while.
Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP Let s make lives better.
Let s defy the status quo. And let s go beyond thinking outside the box and decide to obliterate the box instead.
You ready? Let s do this.
Ready to apply? Start the process right away by chatting with us now (https://olivia.recruiting.ai/co/Employer)
About Employer:

Employer is an equal opportunity employer and committed to diversity in its workforce.
Employer recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.PandoLogic. Keywords: Technical Support Representative, Location: Lafayette, IN - 47903

Keywords: Alorica, Lafayette , Technical Support Representative, IT / Software / Systems , Lafayette, Indiana

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