LED FIELD SERVICE TECHNICIAN

Company: Bluewater Technologies Group
Location: Indianapolis
Posted on: February 15, 2026

Job Description:

Job Description Job Description Position Title: LED Field Service Technician Team: A/V Integration Manager: Installation Supervisor Office Location: Indianapolis, IN Who We Are Bluewater Technologies Group, Inc., founded in 1985, is the only woman-owned business of its kind, bringing together multiple industry-leading teams under one roof. Our mission is simple: unlock the potential of spaces. That potential might mean helping organizations communicate more clearly, operate more efficiently, or even monetize their environments in new ways. From large-scale events and brand activations to workplace environments and permanent installations, we transform spaces into places that connect, inspire, and perform. At Bluewater, you’ll find planners, makers, and innovators working side by side—blending creativity, technology, and strategy to deliver experiences that matter. Rooted in our EPIC values (Excellence, Passion, Integrity, Collaboration— and Fun!), we’re driven by a shared purpose: to make people smile. Role Summary The DVLED FST should have the ability to QC, install, diagnose, troubleshoot and repair electronic and electrical equipment used in the events production and AV integration industry with emphasis on DVLED. This individual will have experience repairing electronics with the ability to solder electrical components and circuit boards. Familiar with manufacturers such as Panasonic, K-Wave and Absen. Primary duties will be to establish, monitor and maintain all technical processes capabilities and resources for LED Technologies as needed to advance the objectives of the company including but not limited to quality control, maintenance and repair equipment in our warehouse, installation of products in both the live event and integration markets. Key Responsibilities Provide technical support for customers via email, telephone, and in-person to troubleshoot and repair DVLED display products. Performs on-site installation, service, modification, and repair of DVLED equipment including ordering and installing parts. Support the sales team with pre-sales and post-sales processes. Maintain a service log of all cases in our Customer Relationship Manager (CRM). Document all work, incident status, and solutions in incident database tools. Ensure completeness and accuracy of RMAs and service tickets and address all queries within the agreed-upon service-level agreement (SLA). Troubleshoots equipment problems. Maintain knowledge base, SOP and all support documents and update as required. Provide the product development team with customer feedback to help identify potential new features or products. Assist with trade show and event preparation, set up, and dismantling. Assist warehouse staff with logistics as necessary. Participate in or lead special projects and day-to-day operations as needed, including site visits to alternate locations for customer requirements. Other duties as assigned. Skills & Qualifications Must be Novastar certified Strong understanding of project specifications and blueprints Soldering/Repair experience on PCBs, computer electronics, micro chips Strong hand-soldering skills 1 year of LED repair experience 2 years of repair experience within the AV/LED industry preferred Strong written and verbal communication skills Ability to multi-task in a fast-paced environment Ability to communicate quickly and effectively Ability to work in a high stress, rapidly changing environment Solutions-based, team player with a positive attitude Excellent verbal and written communication skills Strong analytical and problem-solving skills Why Join Us Support flagship LED A/V projects that define client experiences and drive company growth. Be part of an innovative, growth-focused culture that prioritizes continuous improvement and partnership between Operations and Sales. Direct opportunities to mentor others, shape best practices, and influence the future of Bluewater’s Project Management discipline. Play a strategic role in strengthening collaboration, innovation, and operational excellence across the organization. Competitive compensation, comprehensive benefits, and ongoing support for certifications and leadership development. Thrive in a collaborative, People-Centric culture built on our EPIC values: Excellence, Passion, Integrity, and Collaboration - while Having Fun! Enjoy the flexibility of our hybrid work policy, with a balance of in-office collaboration and work-from-home days designed to support productivity, teamwork, and work-life balance. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. Ability to sit or stand for extended periods. Should not be afraid of heights Be experienced (or trainable) on how to run a boom lift Occasional walking on level surfaces during the workday. Regular travel is required to support and service permanent installations. Occasional reaching above shoulder height or below waist level for filing or storing materials. Position may occasionally require lifting up to 25 pounds (files, equipment, or computer materials). Proper lifting techniques required. Additional Information This job description is intended to describe the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Leadership reserves the right to modify, add, or remove duties as necessary to meet business needs. All employment at Bluewater Technologies Group, Inc. is at-will and subject to company policies and procedures. Apply today to join Bluewater Technologies and help us create memorable experiences that leave a lasting impression! Bluewater Technologies Group, Inc. is a woman-owned business that is an Equal Opportunity Employer committed to creating a diverse, equitable, inclusive, and welcoming company culture. We do not discriminate against candidates and employees because of their gender, gender identity, race, disability status, ethnicity, national origin, age, sexual orientation, education, religion, veteran status, or any other protected status under the law. We are committed to building a work environment where everyone’s thoughts, ideas, and perspectives matter, while ensuring that all individuals are treated fairly, have access to the same opportunities, and are given the resources they need to succeed in their job, regardless of their background.

Keywords: Bluewater Technologies Group, Lafayette , LED FIELD SERVICE TECHNICIAN, IT / Software / Systems , Indianapolis, Indiana