Member Service Representative
Company: Planet Fitness Joliet
Location: Joliet
Posted on: February 16, 2026
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Job Description:
Job Description Job Description At Planet Fitness, we pride
ourselves in creating a culture that empowers people to live a
healthy lifestyle. Our goal is to assist our members and our
employees to reach their full potential. We are currently looking
for a high energy individual with a passion for helping others and
a drive to succeed to join our team! The Member Services
Representative is responsible for creating a positive member
experience by providing a superior level of customer service to
Planet Fitness members, prospective members and guests. Why Planet
Fitness? Each of our employees receive: Complimentary Black Card
Membership Company Facilitated Training Advancement Opportunities
Rewards and Recognition Programs Essential Duties and
Responsibilities Greet members, prospective members and guests,
providing exceptional customer service. Handle all front desk
related activities including: Answer phones in a friendly manner
and assist callers with a variety of questions. Check members into
the system. New member sign-up. Take prospective members on tours.
Facilitate needed updates to member’s accounts. Respond to member
questions and concerns in a timely and professional manner and
elevate to Assistant Manager or Manager as needed. Assist in
maintaining the neatness and cleanliness of the club.
Qualifications/Requirements Customer service background preferred.
Basic computer proficiency. A passion for fitness and health.
Upbeat and positive attitude! Punctuality and reliability is a
must. Exceptional customer service skills; able to interact in a
positive and professional way with members and co-workers,
exceeding the member’s expectations. Strong listener with the
ability to empathize and problem solve. Demonstrate diplomacy in
all interactions while using appropriate behavior and language.
High School diploma/GED equivalent required. Must be 18 years of
age or older. Physical Demands Continual standing and walking
during shift. Continual talking in person or on the phone during
shift. Must be able to occasionally lift up to 50 lbs. Must be able
to frequently bend, reach, and kneel in order to complete cleaning
tasks throughout the club. Will occasionally encounter cleaning
chemicals during shift. Pay & Benefits Potential of up to three
raises per year Great career advancement opportunities Insurance
benefits for full time staff 401k benefits based upon
eligibility
Keywords: Planet Fitness Joliet, Lafayette , Member Service Representative, Hospitality & Tourism , Joliet, Indiana
