Customer Service

Company: Midas REED
Location: Lafayette
Posted on: May 5, 2021

Job Description:

At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience.We are looking for automotive customer service advisors to provide outstanding customer service and manage and direct service department activities of a retail store engaged in selling tires and related automotive parts and mechanical services. This position is a Store Manager developmental role. Midas is committed to training our associates and promoting from within the organization.ResponsibilitiesAs a Midas automotive customer service advisor, you will manage and direct all automotive and general service technicians in the operation of the shop, including:

• Deliver exceptional customer service while listening and consulting customers
• Following up with customers, services requested, estimated completion times etc.
• Oversee complete vehicle inspections and then make comprehensive recommendationsbuilding computerized repair orders and sourcing parts
• Deliver and discuss pricing estimates with customers as well as promoting shop service specials
• Lead, manage, and train team while keeping in tune with our companies vision, purpose, core values, and employee creed
• Supervise up to ten employees
• Oversee technicians inspections, diagnosing and repairing of domestic, European and Asian cars and light trucks
• Maintain inventory counts
• Overall cleanliness and organization of the facility
• Other duties as assigned Qualifications
  • A minimum of 2 years of retail store or service advisor experience
  • General automotive knowledge
  • Excellent customer service disposition
  • Good communication skills
  • Leadership ability
  • Team building skills
  • Ability to work a flexible retail schedule including weekends, evenings and holidays
  • Valid drivers license MIDAS locations are independently owned and operated by franchisees. Your application will be directed to the MIDAS franchise location you applied to and all hiring and employment decisions will be made by that locations management team. MIDAS is an equal opportunity employer with a strict policy against any form of discrimination.

Keywords: Midas REED, Lafayette , Customer Service, Hospitality & Tourism , Lafayette, Indiana