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Manager - Product Support Branch

Company: MacAllister Machinery
Location: Lafayette
Posted on: May 27, 2023

Job Description:


Position at MacAllister Machinery


As the Product Support Branch Manager for MacAllister Machinery, the PSBM is responsible for leading an efficient and profitable operation while supporting branch and corporate objectives. The duties include upholding the MacAllister Machinery culture and facilitating a strong team atmosphere while providing high levels of customer satisfaction.


  • Monitor and ensure compliance with all safety policies, procedures, guidelines and laws.
  • Ensure all facilities and equipment are is in excellent, safe operating condition.
  • Manage and provide leadership for shop services.
  • Develop work processes and performance measurements to exceed the expectations and needs of customers.
  • Ensure shop's annual action plan is completed thoroughly and on time with measured results.
  • Prepare departmental budget and monitor departmental expenses, managing revenue and expense levels to target.
  • Approves major expenditures and ensures financial reporting is timely and accurate.
  • Manage continuous improvement initiatives in relation to flat rated work to increase profitability.
  • Analyze and assess departmental performance on individual contributor and holistic basis.
  • Conduct performance evaluations in timely fashion, assessing employee skills and competencies.
  • Administer company policies and procedures, providing coaching and delivering feedback to employees on an ongoing basis.
  • Manage and administer Caterpillar's Good-Will Dollars Program in coordination with field service, acting as a policy deputy to achieve customer satisfaction in establishing fair value.
  • Uphold an excellent working relationship with Caterpillar and their field representatives, Sales, Product Support and Product Development teams ensuring support of MacAllister's overall goals.
    All other duties as assigned.

    • High School Diploma or GED Equivalent
    • 10 years combined experience in service or parts supervision and management
    • Excellent mechanical aptitude.
    • Proficient skills using Microsoft Office Suite (Word, Excel, Power Point, and Outlook), data base systems and the ability to operate CAT PC and Main Frame Programs.

      • Previous experience with Caterpillar equipment providing service/parts supervision and management

        The duties and responsibilities described here are not a comprehensive list, and the scope of the job may change as necessitated by business demands.

        MacAllister Machinery Co Inc. is an Equal Opportunity Employer (EEO)

Keywords: MacAllister Machinery, Lafayette , Manager - Product Support Branch, Executive , Lafayette, Indiana

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