Manager - Product Support Branch
Company: MacAllister Machinery
Location: Lafayette
Posted on: May 27, 2023
Job Description:
Description
Position at MacAllister Machinery
Objective
As the Product Support Branch Manager for MacAllister Machinery,
the PSBM is responsible for leading an efficient and profitable
operation while supporting branch and corporate objectives. The
duties include upholding the MacAllister Machinery culture and
facilitating a strong team atmosphere while providing high levels
of customer satisfaction.
Responsibilities
- Monitor and ensure compliance with all safety policies,
procedures, guidelines and laws.
- Ensure all facilities and equipment are is in excellent, safe
operating condition.
- Manage and provide leadership for shop services.
- Develop work processes and performance measurements to exceed
the expectations and needs of customers.
- Ensure shop's annual action plan is completed thoroughly and on
time with measured results.
- Prepare departmental budget and monitor departmental expenses,
managing revenue and expense levels to target.
- Approves major expenditures and ensures financial reporting is
timely and accurate.
- Manage continuous improvement initiatives in relation to flat
rated work to increase profitability.
- Analyze and assess departmental performance on individual
contributor and holistic basis.
- Conduct performance evaluations in timely fashion, assessing
employee skills and competencies.
- Administer company policies and procedures, providing coaching
and delivering feedback to employees on an ongoing basis.
- Manage and administer Caterpillar's Good-Will Dollars Program
in coordination with field service, acting as a policy deputy to
achieve customer satisfaction in establishing fair value.
- Uphold an excellent working relationship with Caterpillar and
their field representatives, Sales, Product Support and Product
Development teams ensuring support of MacAllister's overall
goals.
All other duties as assigned.
Qualifications
BASIC QUAILIFICATIONS
- High School Diploma or GED Equivalent
- 10 years combined experience in service or parts supervision
and management
- Excellent mechanical aptitude.
- Proficient skills using Microsoft Office Suite (Word, Excel,
Power Point, and Outlook), data base systems and the ability to
operate CAT PC and Main Frame Programs.
PREFERRED QUALIFICATIONS
- Previous experience with Caterpillar equipment providing
service/parts supervision and management
The duties and responsibilities described here are not a
comprehensive list, and the scope of the job may change as
necessitated by business demands.
MacAllister Machinery Co Inc. is an Equal Opportunity Employer
(EEO)
Keywords: MacAllister Machinery, Lafayette , Manager - Product Support Branch, Executive , Lafayette, Indiana
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