Service Technician

Company: McComb Window & Door Co Inc
Location: Lafayette
Posted on: August 7, 2022

Job Description:

ABOUT THE ORGANIZATION:

McComb Window & Door Co. is a family-owned and operated business established in 1930. We are the official distributor of Pella brand windows and doors in Indianapolis and Central Indiana. We service all segments of the construction industry including new home builders, remodeling & renovation contractors, commercial general contractors & owners, and retail/in-home sales & installation. We're always looking for dedicated employees ready to contribute and find long-term, stable employment.

DESCRIPTION:

Description

Service Technicians inspect, repair, or adjust Pella Windows and Doors in the field. They diagnoses product issues, determines efficient resolution plans, and communicate wiht customers on a daily basis. This individual would have daily and regular use of a smartphone and iPad for entering information into the service database system and manage email.

POSITION REQUIREMENTS:

Performs and completes service jobs on Pella products in the field Problem solves and diagnoses difficult issues in the field Replaces glass in windows or doors; Installs items such as window shades, blinds, muntins, screens, etc. Provides Customers with helpful information on the care, operation and maintenance of their Pella products Generates and updates all service-related paperwork following a service visit so that additional service calls can be scheduled, if necessary, and billing or credit can be completed. Conducts any necessary follow up service work or communication to bring resolution

Performs job site walk-thru's and completes necessary paperwork, identifies items that need attention or correction prior to project finalization Collects Customer payment as required Identifies and orders parts over the phone or via fax through the SC Loads assigned service van with all necessary parts and equipment on a regular basis. Performs any other necessary task assigned by the supervisor or company in support of company goals or assistance with customer issues Meets company safety requirements by keeping work area neat and clean, following safety precautions and wearing required safety apparel (i.e. shoes, safety glasses, fall protection, etc.), and reporting any safety issues to the manager The employee must occasionally lift and/or move up to 100 pounds, in order to move, service and install window and door products.

The employee must have a valid driver's license suitable for operating service department vehicles.

FULL TIME/PART TIME:

Full-Time

EOE STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

PI186824125

Keywords: McComb Window & Door Co Inc, Lafayette , Service Technician, Engineering , Lafayette, Indiana